When it comes to digital transformation for your business, you can’t just buy the latest tech and hope it magically changes everything. It needs a vision - one that’s clear, actionable, and backed by leadership that’s willing to do the hard work. Without that, digital...

You can have the best tech in the world, but without the people to run it, it’s just a pile of expensive hardware and software. It's imperative to make sure your people have the skills to make it work and keep it sustainable. The digital skills gap is a major hurdle...

Digital transformation doesn’t come cheap. When you’re trying to justify the costs of new technology and processes, the pressure is on. How do you convince the stakeholders and management that every of your investment dollar counts? How do you  keep it sustainable?...

The biggest area of transformation for digital transformation isn’t about technology—it’s about people. You can have all the flashy tools, automation, and AI in the world, but without your team on board, none of it will stick. We often focus on "selling" digital...

When  businesses  changed from sending faxes to instant messaging over the course of last few decades, they fundamentally changed how they operate, connect with their  customers and organize themselves. Customer Experience: Today’s Make-or-Break Customers today are...